RETURN POLICY

We encourage you to measure your pet as accurately as possible using the sizing chart provided on the product item.

If the item has been discontinued you will recieve a full refund

Claims for damaged, defective, incorrect or missing merchandise must be made within 48 hours of receipt of your order. It is up to the discrection of the vendor to accept returns. 

All items being returned must be in its original packaging with all price tags attached, unused and in sellable condition. Once your return is received, we will send you an email to notify you that we have received your return item.  

All returned shipping/handling fees and insurance will be the sole responsibility of the buyer.

All returns/exchanges may be subject to a restocking fee. Because most of our products ship directly from the manufacturer, we are required to apply a restocking fee per the manufacturer's policy. A 20% restocking fee may be applied at the discretion of management. In most cases: A 20% restocking charge will be applied to returned items. A 20% restocking fee is applied to pet strollers and all items under Furniture category. 

All sale items or discounted merchandise are final sale and cannot be exchanged or returned. Please include proof of purchase. Please note that due to strict health regulation all toys, beds, carriers, bakery items, and blankets are considered a final sale and cannot be refunded/returned/exchanged.