RETURN POLICY

We encourage you to measure your pet as accurately as possible using the sizing chart provided on the product item.

If the item has been discontinued you will recieve a full refund

Claims for damaged, defective, incorrect or missing merchandise must be made within 48 hours of receipt of your order. It is up to the discrection of the vendor to accept returns. 

All items being returned must be in its original packaging with all price tags attached, unused and in sellable condition. Once your return is received, we will send you an email to notify you that we have received your return item.  

All returned shipping/handling fees and insurance will be the sole responsibility of the buyer.

All returns/exchanges may be subject to a restocking fee. Because most of our products ship directly from the manufacturer, we are required to apply a restocking fee per the manufacturer's policy. A 20% restocking fee may be applied at the discretion of management. In most cases: A 20% restocking charge will be applied to returned items. A 20% restocking fee is applied to pet strollers and all items under Furniture category. 

All sale items or discounted merchandise are final sale and cannot be exchanged or returned. Please include proof of purchase. Please note that due to strict health regulation all toys, beds, carriers, bakery items, and blankets are considered a final sale and cannot be refunded/returned/exchanged. 

• A Return Merchandise Authorization RMA# is required or will NOT be processed. Include your packing slip or original receipt along with your name, order number, phone number, and most importantly, your email address. You must obtain a return authorization number before sending back your item.

•  Please contact Customer Service via email at bonesbizzness@gmail.com to receive a Return Merchandise Authorization RMA# (RMA number). The RMA# must be on the outside of the box. Any “free” promotional or sale items do not have a dollar value and cannot be returned.
• Once your return is received, we will send you an email to notify you that we have received your returned item. 

• If an order has been found to be inaccurate in any way Bones Bizzness has the right to void forthwith. Bones Bizzness is not responsible for price glitches or hacks and has the right to cancel any order.

  If you have questions regarding sizing, please contact us via email at bonesbizzness@gmail.com. We will be happy to assist you.